As someone who provides information for a living, I've learned to appreciate what it's like on the "other side" of the desk. Despite the collective nationwide groans at the mention of the Department of Motor Vehicles, I have to say that here in New Mexico, our own MVD bucks that national trend. Whether I've gone to the MVD in Albuquerque, Aztec, or Santa Fe, the staff are always informative, helpful, and very often, quite friendly.
While it's true that the lines at the Field Office can be something out of Kafka, once you speak to the person behind the desk you get a wealth of helpful information and efficient service. Even better, calling up the MVD (505-476-1501) allows you to speak with a person who will help you be prepared before heading out to the long lines. Every time I've had to call over the past 13 years, the MVD staffer has been patient with my questions, succinct and precise with the information I need, and very helpful and reassuring. The MVD website wouldn't win any awards for zazz (but honestly, neither would ours), but it is well-organized, full of useful forms, publications, and an FAQ, and the Online Registration Renewal is an easy-to-use timesaver—or in my case, lifesaver!
When we're on the "other side" of the desk, it's natural to feel nervous and apprehensive, especially when dealing with the dreaded MVD. But I have to say, despite the maligning of motor vehicle workers everywhere and the state budget crunch, the New Mexico MVD public servants go above and beyond as a matter of course. If you don't quite believe me, you can always ask one of us helpful reference librarians to help you navigate the MVD site to get you the forms and information that you need. After all, we've all been there at one time or another.